Win7 Privacy Policy – Data Protection & Personal Information

01 Privacy Introduction & Commitment

Win7 understands that your trust is the most valuable asset we safeguard. In today's digital age, protecting personal data is more than a legal obligation — it is the foundation of a healthy relationship between a platform and its users. We take this responsibility seriously and strive to uphold it at every level of our operations.

This Privacy Policy is drawn up in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and international best practices in data management. We ensure that every process of collecting and using your data has a legitimate, clear, and reasonable purpose.

Win7 upholds the following core privacy protection principles across all our operations:

• Transparency: We clearly inform you of what data is collected and why.
• Purpose Limitation: Your data is used only for the purposes stated at the time of collection.
• Data Minimization: We only collect information that is strictly necessary to provide our services.
• Accuracy: We take steps to ensure that stored data remains accurate and up to date.
• Security: Robust technical and organizational measures are implemented to protect your data.

02 Types of Information We Collect

Win7 collects various categories of information depending on how you interact with our platform. Below is a detailed explanation of each category:

A. Information You Provide Directly:

• Full name as it appears on official identification documents
• Date of birth and gender
• Email address and phone number
• Residential address
• A copy of your identification document (MyKad/passport) for KYC verification purposes
• Bank account information and e-wallet details for deposits and withdrawals
• Records of your correspondence with the win7 support team

B. Information Collected Automatically:

• IP address and geographic location information (city/state level)
• Device type, operating system, and browser version
• Access log data including date, time, and pages visited
• Gaming session records including dates, times, and wagering amounts
• Cookie data and similar tracking technologies

C. Information From Third-Party Sources:

• Identity verification data from accredited KYC service providers
• Information from payment service providers to verify transactions
• Risk assessment data from fraud prevention agencies

03 How We Use Your Information

All data collected by win7 is used for clear and legitimate purposes. Below is a summary table of our key data usage:

Win7 will not use your data for any purpose not stated in this policy without first obtaining your consent. Should we wish to use your data for a new purpose, we will notify you and request the appropriate consent.

04 Information Sharing & Disclosure

Win7 does not sell, rent, or trade your personal information to any third party for their own commercial purposes. However, in certain limited situations, we may need to share your information with the following parties:

Trusted Service Providers:

• Payment processor: FPX, Maybank, CIMB, TNG eWallet, GrabPay, and Boost for secure processing of your financial transactions.
• KYC service providers: Certified identity verification companies that assist us in verifying user identities in accordance with legal requirements.
• Cloud service provider: The storage and computing infrastructure used to operate the win7 platform.
• Analytics providers: Aggregated and anonymized data is used to understand platform usage patterns for improvement purposes.
• Game provider: The minimum required information is shared with our game software providers to ensure game integrity.

Legal & Regulatory Requirements:

Win7 may be legally required to disclose user information to the authorities in the following situations:

• Valid court orders or legally issued warrants
• Criminal investigations relating to money laundering or terrorism financing
• Requests from gambling regulatory authorities with applicable jurisdiction
• Emergencies involving threats to public safety

05 Data Security & Technical Protection

Protecting your data from unauthorized access, leaks, or misuse is win7's highest priority. We continuously invest in security infrastructure comprising multiple layers of protection:

• 256-bit SSL/TLS Encryption: All communications between your device and win7 servers are protected with bank-grade encryption. Transmitted information cannot be read by any unauthorised party.
• Two-Factor Authentication (2FA): An additional security layer is available for all accounts, requiring verification via a second device for every new login.
• One-way password encryption: Your password is stored using an irreversible bcrypt hashing algorithm – even the win7 technical team cannot read your password.
• Real-time threat monitoring: An automated intrusion detection system monitors platform activity 24/7 to detect and block any suspicious access attempts.
• Data segregation: Sensitive data such as financial information is stored in an environment isolated from day-to-day operational data.
• Regular security audits: Independent security assessments are conducted periodically by certified third parties to identify and address any vulnerabilities.
• Staff training: All win7 staff with access to user data undergo rigorous data protection training and are bound by confidentiality agreements.

While we take all reasonable steps to protect your data, no security system in the world can be guaranteed 100% safe. We encourage you to play your part in protecting your account by using a strong, unique password and enabling the 2FA feature.

06 Cookies & Tracking Technologies

Win7 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. The following are the types of cookies we use:

You can control and manage cookies through your browser settings at any time. However, disabling essential cookies may affect the functionality of the win7 platform and your overall gaming experience.

07 Data Retention Period

Win7 retains your personal information only for as long as it is needed for the purposes stated in this policy or as required by applicable law. The following are general data retention guidelines:

• Active account data: Retained for as long as your account is active and for a reasonable period after account closure for customer service purposes.
• Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysian legal requirements relating to financial records and AML compliance.
• KYC Documents: Retained for as long as the account is active and for at least 5 years after account closure in accordance with regulatory requirements.
• Support communication logs: Retained for 3 years for service quality and dispute resolution purposes.
• Analytics data: Anonymized data is retained indefinitely as it can no longer be linked to any specific individual.
• Marketing data: Retained until you withdraw consent or for 3 years with no interaction, whichever comes first.

Once the retention period expires, your data will be securely deleted or permanently anonymised in accordance with win7's approved data deletion procedures.

08 Your Rights as a User

As a win7 user, you hold certain rights regarding your personal information under applicable data protection laws. win7 respects and supports the exercise of these rights:

09 Children's Privacy & Underage Users

The win7 platform is a service strictly restricted to individuals aged 18 and above. We do not intentionally collect, process, or store any personal information from children or individuals under the age of 18.

The win7 registration process requires age verification through an official identification document as part of our KYC procedures. Should we discover that information from an underage user has been inadvertently collected, we will:

• Immediately blocking access to the relevant account
• Deleting all related personal information
• Refunding any unused deposit balance
• Reporting the incident to the relevant authorities if required

10 Third-Party Links & Services

The win7 platform may contain links to third-party websites or services such as game providers and payment processors. This Privacy Policy applies solely to the win7 platform and does not cover the privacy practices of any such third parties.

Win7 has no control over the content, privacy policies, or practices of any third-party websites or services. We encourage you to read the privacy policy of each third-party service you use separately before providing them with any personal information.

All third-party service providers integrated with the win7 platform — including game providers, payment processors, and analytics providers — are selected based on their reputation, legal compliance, and commitment to data protection. Each provider is bound by a data processing agreement that sets out the minimum security standards they must adhere to.

11 Privacy Policy Amendments & Updates

Win7 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any material changes will be communicated to registered users via:

• Email notifications to the address registered on your account
• A clear notice on the win7 platform's home page
• Notifications in the win7 mobile app

The latest version of the Privacy Policy will always be available on this page with the most recent update date clearly stated. Your continued use of the win7 platform after any amendments take effect will be considered your acceptance of the updated policy.

If you do not agree with the amendments made, you have the right to close your account and request the deletion of your personal data, subject to any applicable legal retention obligations.

12 Contact Us – Privacy Enquiries

If you have any questions, concerns, or feedback regarding this Privacy Policy or how win7 handles your personal information, our data protection team is ready to assist:

• Email: [email protected] – Please specify the subject as "Data Privacy Enquiry" for faster handling.
• Live Chat: Available 24/7 directly on the win7 platform — select the "Privacy & Security" category.
• Response Time: We are committed to responding to all privacy inquiries within 5 business days.